WILD FOCUS EXPEDITIONS’ APPROACH
We remain hopeful to resume operating trips soon, but our position will evolve as conditions change and government policies are updated. We will try to make a decision on whether or not to cancel a trip at least 60 days before the departure date. Please know that we would not hesitate to cancel a departure if that decision seemed prudent for the safety of our guests.
What happens if Wild Focus cancels my trip because of COVID-19 travel restrictions?
If we need to cancel a trip because of COVID-19 travel restrictions, we will be in touch and provide more information specific to your trip.
For trips scheduled in 2020, we have set up the following:
- Transfer the itinerary (or as close to it as possible) to a future departure
- 100% credit to use towards a future trip departing on or before December 31, 2022, less any penalties by hotels or local service providers that we are unable to waive
- If we are unable to set up the same trip in a future departure, we will provide a refund for the amount that we are able to recover from our operators. We will use good faith efforts to recover and refund as much money as possible in light of these circumstances.
Unfortunately, we cannot be responsible for other expenses incurred like visa fees, inoculations, travel equipment, etc.
What if my departure is canceled and I have already paid for my airfare?
What does Travelex cover?
For all Travelex related questions, we encourage you to contact them directly. They have also put together their own FAQ page.
What should I do if I’m booked on a trip but I’m not sure if I should travel?
We understand that these are uncertain times, and have introduced more flexible cancellation policies for every trip to give you peace of mind and more time to cancel a trip without penalty as we monitor how this situation evolves.
If you are unsure whether to travel due to health concerns, we recommend you consult with your physician. We also highly recommend purchasing CFAR (Cancel for any Reason) insurance.
Please email us if you have any questions about the policies specific to your trip and the region you are visiting. Ultimately, if we do NOT cancel a trip, the decision to travel is up to you.